We strive to create a quality product, but sometimes we don’t catch issues before it goes out the door. If we screwed up or the product isn’t to your satisfaction, we’ll fix it.
You can return your unworn, unwashed brand new Utah Is Rad gear within 30 days for a refund or exchange.
We aren’t the type of people that like a lot of rules, however, if you would like to return your gear, please contact firstname.lastname@example.org and provide the following details:
- Order # (find this at the top right of you order confirmation email)
- The specific item(s) you would like to return
- Whether you prefer a refund or tell us the product you want to receive in exchange
Utah Is Rad will issue a return authorization (RA) based on the info you provide. Unfortunately we cannot accept items without an RA or items that are not included in your RA, it just messes up the natural order of the universe and could shift the jet stream that dumps 500” of snow in our mountains. We wouldn’t want that to happen.
Utah Is Rad does not provide the freight for returns unless we messed up your order. However, we will cover freight cost for all exchange items shipped back to the customer. Oh, that’s cool.
Remember that many of our designs are limited edition and sometimes we are not able to provide an exchange.
The Fine Print – (oh great, more rules J):
- Utah is Rad cannot exchange full price items if the item was purchased on sale.
- Note that Utah Is Rad can only offer exchanges for items of equal value or a combination of lesser value products and a partial refund.
- At Utah Is Rad we don’t store your payment information, so we can’t charge your original payment method for a more expensive item.
- If you received your Utah is Rad swag as a Gift, we can only do a refund to the original purchaser, but we can do an exchange, or store credit…Yay.
- Utah Is Rad can only accept returns for items purchased through the utahisrad.com or directly from us at an event. All other returns should go through the retailer where you purchased your Utah Is Rad gear.
- Sorry, but Utah Is Rad cannot refund expedited shipping charges.
- We can only fulfill an exchange order once the original purchase has been received at our warehouse.
- Utah Is Rad cannot process returns from customers that live outside of the United States and all international sales are final.
- Return processing can take up to 5 business days.
- Refunds issued to your account can take up to 7 days to post.
Sorry for all the rules! You can thank the lawyers.